Shipping Policy

SHIPPING & ORDER TRACKING POLICY

DELIVERY AVAILABILITY

  • United States: We ship to all regions within the contiguous United States. Please note that we currently exclude remote areas and territories, including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and all other U.S. Overseas Territories.

SHIPPING TIME & FEES

  • Order Processing Time: All orders are processed and dispatched from our warehouses within 1–3 business days. Orders are not processed or shipped on weekends or major holidays.

  • Standard Shipping Time: Once dispatched, estimated delivery takes 3–5 business days. Replacement parts or accessories may require an additional week if shipped from our specialized supplementary inventory.

  • Shipping Fee: Standard shipping is completely FREE for all orders over $30 within the United States. For orders under $30, a standard shipping fee will be calculated at checkout.

  • Peak Seasons & Holidays: During high-volume periods (such as Black Friday, Cyber Monday, and the New Year), please allow up to 5 additional business days for order dispatch.

  • Pre-Orders: Shipping timeframes for pre-ordered items are clearly indicated on their respective product description pages.

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Where do you ship from? A: All orders are dispatched from our partner warehouses located across the United States to ensure swift delivery. If you order multiple items, they may arrive in separate packages if they are fulfilled from different warehouse locations.

Q: How long will it take for my items to arrive? A: Typically, it takes 1–3 business days to process your order, followed by 3–5 business days for transit. Total estimated delivery time is generally 4–8 business days depending on your specific location.

Q: What should I do if I entered the wrong shipping address? A: Please contact our customer support team immediately at forresttuy022@outlook.com. If your package has not been dispatched, we can manually update the address for you. If the package has already shipped and is returned to us due to an incorrect address, we will coordinate a reshipment once the package is safely received back at our depot.

Q: What if my package is lost or arrives damaged? A: If your package is lost, please verify with the carrier and reach out to us at forresttuy022@outlook.com. Once confirmed, we will file a claim and arrange a replacement or refund. If your package arrives damaged, please contact us immediately with clear photos of the damaged item, packaging, and the shipping label so we can process a claim and send a replacement.

ORDER TRACKING

Q: How do I check my order's tracking information? A: You can visit our dedicated "Track Order" page on our website and enter your unique Order Number or Tracking Number to view live logistics updates.

Q: When will I receive my tracking number? A: Tracking numbers are automatically sent via email or text message as soon as your order ships. If you do not receive a tracking number within 5 business days of purchase, please reach out to us at forresttuy022@outlook.com.

Q: Why is my tracking number not showing any information? A: It can take 24 to 48 hours for the carrier's system to update tracking links after a label is generated. If your tracking details are still missing or inactive after 3 business days, please email us for direct assistance.

Q: My package has been in transit for an extended period. What should I do? A: If your tracking status appears stalled, you can contact the carrier directly for an immediate update, or email our support desk. We will gladly contact the logistics provider on your behalf to locate your package.

Q: Are there product operation videos available? A: Yes! You can scan the QR code located on the product packaging to access step-by-step instructional guides, or visit our official YouTube channel for detailed setup videos.

CUSTOMER SUPPORT CONTACT INFO

Official Desk: forresttuy022@outlook.com 

Customer Support Line: +1 412-224-3624

Designated Returns Depot: 1071 SE 40th Ave, Okeechobee, Florida 34974, USA